General terms and conditions The Laser Clinic

We apply the following terms and conditions.

  1. General

1.1 In these conditions, ‘skin therapist’ means the article 34 BIG- registered skin therapist(s) all employees of De Laserkliniek | Huidtherapie located at Wadwed 1A, 9746 DC in Groningen. The skin therapists are members of the Dutch Association of Skin Therapists (NVH) and work in accordance with the NVH’s professional code. Skin therapists are also registered in the Dutch Quality Register Paramedics.

1.2 In these conditions, “client” means the person who orders the skin therapist to provide treatment.

1.3 In these terms and conditions, “client” also means his/her legal representative.

1.4 These conditions are part of every agreement between the client and the skin therapist.

1.5 These conditions shall also apply in the event the skin therapist engages third parties for the execution of the order.

1.6 A medical treatment agreement (ex Book 7, Title 7, Section 5 of the Dutch Civil Code) between the skin therapist and the client is also subject to the Medical Treatment Agreement Act (WGBO).

1.7 The effect of Article 7:404 and Article 7:407 paragraph 2 of the Civil Code is expressly excluded.


  1. Agreement

2.1 The agreement between the skin therapist and the client involves the client’s order to the skin therapist for treatment, medical or otherwise.

2.2 The skin therapist has the right not to comply with an unreasonable desire of the client and may refuse to perform treatment.



3.1 The client gives consent to the skin therapist prior to the performance of treatment.

3.2 The skin therapist may require the client to confirm consent in writing.

3.3 The client’s consent also includes the skin therapist’s authority to engage auxiliary persons and to accept any limitation of liability of auxiliary persons on behalf of the patient. The skin therapist is not liable for the choice of the auxiliary person and for any shortcomings of this auxiliary person, except in the case of intentional or deliberate recklessness of the skin therapist.

3.4 In the event the client refuses or withdraws consent, the skin therapist shall not (no longer) provide treatment.

3.5 In the case of a minor (under 18 years of age), the parent/guardian/legal representative must provide written consent prior to commencement of initial treatment.


  1. Information and capture

4.1 The client shall inform and keep the skin therapist informed of all information necessary for the proper execution of the agreement.


  1. Rates and health insurance

5.1 A price arrangement for treatment will be made during the intake interview. This includes the area to be treated and the length of time.

5.2 The Laser Clinic offers a one-time intake consultation free of charge.

5.3 The price agreement made is per treatment or applies to a package or spa price.

5.4 The skin therapist reserves the right to deviate from the price agreement made if the duration of time or the area to be treated is changed. This is then discussed with the client prior to treatment.

5.5 Rates, unless expressly agreed otherwise in writing, are for the duration of the calendar year and may be adjusted annually.

5.6 It is the client’s responsibility to ensure that he is aware of whether and to what extent his insurer will reimburse the treatment. Furthermore, it is the client’s responsibility to bill or not bill his or her insurer.


  1. Payment

6.1 The client receives the invoice immediately after the treatment and must pay it at the same time in cash or by debit card.

6.2 Regardless of whether the invoice is reimbursed by the insurer, the client shall at all times remain liable for full and timely payment of the invoice.

6.3 The client is responsible for submission and processing of invoices to health insurance companies. The Laser Clinic is not responsible for changes in rights regarding reimbursements and policy conditions. If questions arise, the client should contact the health care provider.

6.4 In the event that the client fails to pay the invoice on time and/or in full, the client shall be in default. The skin therapist is then entitled to charge the client statutory interest on the invoice amount, or the remainder thereof. The skin therapist is also authorized to take collection measures. The costs associated with collection (including extrajudicial and other costs) shall be borne by the client.

6.5 In the event of late payment, the skin therapist is authorized to suspend further treatment or to provide it only against cash payment, unless the amount of the late payment, the need for skin therapy treatment or urgency precludes this.

6.6 The payment obligation shall not be suspended by the client filing a complaint against the skin therapist regarding the invoice and/or treatment, unless the skin therapist agrees to the suspension of the payment obligation.

6.7 The payment obligation does not lapse if the client terminates the agreement or requests the skin therapist to transfer the treatment to another person.


  1. Cancellation

7.1 In the event the client is unable to attend an appointment, he must cancel it with the skin therapist no later than one working day or twenty-four hours in advance.

7.2 If the client does not cancel or does not cancel on time, the Laser Clinic is obliged to charge the cost of the treatment. This cost is €1 per reserved minute of treatment time.

7.3 Appointments may be cancelled by the client and/or contact person by phone or email ( only). The cancellation is recorded by the Laser Clinic at the time the client calls or the client’s e-mail message is received by the skin therapist (see also the contact information at


  1. Liability

8.1 Laser Clinic’s liability, both for direct and consequential damages and to the extent covered by its liability insurance, shall be limited to the amount of the payment made by the insurer.

8.2 If in any case the insurer does not pay, or the damage is not covered by the insurance, the liability of the Laser Clinic is limited to the amount of the invoice.

8.3 Rights to compensation for liability expire after 1 year after the harmful event has occurred.

8.4 The Laser Clinic is not responsible for damages resulting from the client’s failure to provide complete and/or truthful information regarding the client’s general health regarding conditions that may affect treatment.

8.5 The Laser Clinic cannot predict exactly how many treatments a person will need and cannot be held liable for them. The staff at The Laser Clinic can only provide the average number of treatments.

8.6 If a (laser) treatment does not work or if the condition (such as excessive hair and rosacea) returns after some time, The Laser Clinic is not responsible and liable for this. The Laser Clinic offers no guarantees of treatment.


  1. Complaints

9.1 In case of dissatisfaction or a complaint by the client about the treatment by the skin therapist, the client shall report this to The Laser Clinic as soon as possible. The skin therapist and the client then both make efforts to reach a solution on the matter.

9.2 As a member of the NVH, in the event of a complaint, the Laser Clinic receives support from the mandatory complaints officer and is affiliated with a dispute resolution system.

9.3 If a solution proves impossible, the client may turn to the internal complaints committee of the Dutch Society of Skin Therapists: the Patient Advisory Committee (“PAC”). This committee will mediate between the skin therapist and the client.

9.4 If mediation by the PAC does not lead to a solution, the client may apply to the National Paramedics Primary Care Complaints Committee.


  1. Nullity

In the event that any provision of these terms and conditions is void or voidable, this shall not affect the validity of the remaining provisions.


  1. Applicable law

The agreement concluded between the skin therapist and the client, and any further agreements concluded in execution thereof, shall be governed exclusively by Dutch law.


  1. Changes

12.1 The skin therapist reserves the right to modify these conditions at any time.

12.2 The latest version of the terms and conditions, is always available on this page. Check

therefore regularly update this page to keep you up to date with the latest version

of the general conditions.


Are there any questions? If so, please feel free to contact us at